Latest update: 24/5/2018

This privacy policy describes the personal data processed (collected, stored etc) when you use CD MEDIA SE (Company) Services through its website by email or by phone or in person.

The Services are Nintendo Service Center of CD Media to provide the Nintendo users residing in EU in Romania, Greece, Slovenia, Cyprus, Bulgaria Serbia, Croatia) with repair services in respect of their Nintendo products either covered by the manufacturer’s guaranty or not

It also explains how your personal data is used, shared, and protected, what choices you have relating to your personal data and how you can contact us.

WHO is Responsible for the Processing of Your Personal Data?

The CD Media SE entity is responsible (Controller) for the processing of your personal data collected directly or through other entities of CD Media group of Companies. The relevant entities are referred to as “Company” “CDM”, “our”, “we” or “us” in this privacy policy.

Please review our list for the name of all the group entities and the appropriate contact information.

Group EntitiesCountryContact Information (email)Tel. No
CD MEDIA SL, družba za informacijski inženiring 59 010 259
G3 GREAT GAMES (357) 22 66 6612
CD Media 210 68 54 220
CD Media SE (HQ) 37 22 55 300

WHAT Personal Data Do We Collect and WHEN?

When you interact with us through the Services, we collect data directly from you or from other sources, if applicable, after requesting of the provision of the Services This “data” may be information that you directly provide to us, such as personal information you provide when you request for the Services, or information that is collected in respect of you necessary to provide you with the Services.

The data we collect or may collect consists of:

Your contact details:
first name, last name, address (street name, street number, PO box, City, Country), email address, cell phone number, land line phone number, age (in some cases) Your device Serial Number, Purchase date, a copy of your purchase receipt.

Information regarding your Nintendo Account such as:
Your NNID (Nintendo Network ID), your Birthdate, your Nintendo Account email

Our site may use cookies to only for analytics purposes (google analytics). Please refer to its respective privacy policy of Google. In case of enabling a new cookie you will be notified accordingly.

The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

This data is used for the following purposes:

This data enables fast and efficient rendering of our Services to you. In addition, it is used for communication purposes, such as notifying you about the Services and deliver or receive Nintendo products, responding to you if you contact us with a question or concern, providing information about your account, your use of the Services or other transactions that you request

It may be used to deliver location-based Services and comply with territorial restrictions and to diagnose and fix problems with the Services and providing other customer support services.

User information may be complemented by information from other sources i.e. to be linked to your personal information of your Nintendo account, if any and if necessary in order to handle any technical, product, or customer support requests that we must satisfy.

Collecting Information from Children

Company’s website or services are not directed to children. We may not knowingly collect any personally identifiable information from children under 18 years of age. If you are under 18 years of age, then please do not use or access our services at any time or in any manner without parental consent. Controller reserves the right to delete this information if it learns that Personal data of children under the age of 18 has been collected on the services without parental consent. Alternatively, Controller may request the parental consent. If you are a parent or guardian and discover that your child under the age of 18 has obtained access of our services, then you may contact our Customer Support at and request to delete that child’s personal information.

Data Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We may keep certain information even after you stop using our services if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce any agreement concluded amongst us.

Data Security

We respect and protect your private information. Security of your information is very important to us, and we do our best to secure your information. Albeit it should be noted that the Internet is not a secure environment, so we encourage you to be vigilant about protecting the confidentiality of your information. We have implemented a number of security features throughout the Company's websites that are intended to help prevent the unauthorized release of or access to the user information we collect online.

To protect your Personal Data, we restrict access to it to Company employees, contractors and agents who need it to perform their job duties. In addition, those who have access to Personal Information are subject to contractual or legal confidentiality obligations and may be disciplined or have their contracts terminated if they fail to meet these obligations.

We protect your information by using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration.

Nevertheless, no one can guarantee absolute protection of your Personal Data. You must also do your part in protecting the data, systems, networks, and services that you are using.

Please be aware that we are not responsible for the privacy policies of other websites and services that may be linked from our website.

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us at

Data Recipients & Sharing

We may share your Personal Data only in the following cases:

  • In some cases, we may closely cooperate with some 3rd parties such as courier companies (TNT, Orbit, Fedex) and/or CD Media group of Companies and may require your Personal Data only for providing you with the Services or for you to exercise your data subject rights in a convenient, effective and direct way in your own language.
  • It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities and institutions to disclose your Personal Information. We may also disclose information about you if such disclosure is necessary or appropriate for purposes of national security, law enforcement, or other issues of public importance.
  • We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
  • With Your Consent: You will be informed about other possible cases of sharing your Personal Data and will have the right to prevent this.
  • Cd Media Se does not trade your Personal Data or transmit to any other recipient than the afore mentioned.

Data subjects rights

In accordance with the General Data Protection Regulation (“GDPR”), data subjects have the following rights:

  • The right to be informed regarding your personal data being processed
  • If the processing of personal data is based on your consent, the right to withdraw consent for future processing of that data.
  • The right to request from CD Media SE, a “data controller” as defined under the GDPR, access to and rectification of your personal data.
  • Subject to limitations as provided for in the GDPR, the right to request restriction of the processing of your personal data.
  • Subject to limitations as provided for in the GDPR, the right to request erasure of your personal data.
  • The right to lodge a complaint with a supervisory authority
  • Subject to limitations as provided for in the GDPR, the right to personal data portability.

You can exercise the above rights by contacting our Customer Support via email at the following email addresses or via call depending on which country you are located:

Group EntitiesCountryContact Information (email)Tel. No
CD MEDIA SL, družba za informacijski inženiring 59 010 259
G3 GREAT GAMES (357) 22 66 6612
CD Media 210 68 54 220
CD Media SE (HQ) 37 22 55 300

Changes to This Policy

We may change this Privacy Policy. The “Last updated” section at the top of this page states when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on this page. Your use of the Services following these changes means that you accept the revised Privacy Policy. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and share your Personal Information.